Booking Policies

• Minimum Guest Requirement
  We do not accept bookings for events with fewer than 50 guests.

• Deposit Requirement
  A $150 non-refundable deposit is required to secure your date. This amount will be applied toward your total balance.

• Travel Fee
  We charge a flat $100 travel fee for events located within 50 miles of Dallas, TX.
  Events located outside this radius will incur an additional $20 for every 10 miles beyond the first 50 miles.

• Cancellation & Refunds
  We do not offer refunds.
  If a client cancels for any reason, the deposit and any payments made are non-refundable.
  If a client wishes to reschedule, a $100 rescheduling fee will apply. Rescheduled dates are subject to availability.

• Rush Bookings
  Bookings made less than 14 days in advance will incur a $200 rush fee.

• Remaining Balance
  The remaining balance after the deposit is due no later than 3 days prior to the scheduled event.
  If payment is not received by this deadline, services may be cancelled and deposits forfeited.

• Event Space Requirements
  We do not provide services at event locations that require transporting equipment up or down stairs. Please ensure your venue is accessible and suitable for our setup.

• Service Time
  Each booking includes 2 hours of service.
  Additional time may be added at a rate of $60 per hour.

• Pricing & Inquiries
  Pricing cannot be determined until the client has submitted a completed Event Inquiry Form. Detailed information about your event allows us to provide accurate quotes.

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Setup & Breakdown

Our team requires a minimum of 45–60 minutes for setup and 30–45 minutes for breakdown.

Setup and breakdown time are not included in the service time.

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Parking & Accessibility

Clients are responsible for ensuring parking, load-in access, and event space accommodations.

Any additional parking costs, permits, or access fees will be billed to the client.

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Inclement Weather

For outdoor events, a suitable indoor backup location is required.

We reserve the right to cancel or stop service if weather conditions pose safety risks to our team or equipment.

Event cancellation due to weather does not qualify for a refund.

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Venue & Power Requirements

The client is responsible for ensuring the event space provides:

Stable electrical access (if applicable to the service)

Adequate space for set-up

A clean, safe environment for food preparation and service

Any setup changes required at arrival that were not disclosed in advance may result in additional fees.

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Late Fees

If the event begins later than the scheduled time due to client delay, service end time remains the same.

Additional service time may be requested at the rate of $60 per hour, subject to availability.

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Food Allergies & Dietary Restrictions

We do not guarantee an allergen-free environment.

It is the client’s responsibility to inform guests of all ingredients used.

Lulu’s House of Treats is not liable for allergic reactions or health-related incidents.

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Media & Marketing

Lulu’s House of Treats reserves the right to capture photo or video content during events for branding, portfolio, and marketing purposes.

Clients who wish to opt out must notify us in writing at the time of booking.

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Client Responsibilities

Clients must provide accurate and up-to-date information when booking.

If details change (guest count, venue, time, or service needs) within 7 days of the event, additional fees may apply.

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Non-Compliance

Failure to abide by these policies may result in:

Cancellation of service

Termination of service at the event

Forfeiture of all payments made